This company receives a full five star for achieving Above & Beyond Expectations. I called February 16th after being rudely dealt with by a service rep at (edited to remove business name) [a Big Box Retail Chain] wherein I was told I would have to replace the full top drawer freezer drawer because the plug that had broken on the freezer was not attainable anywhere.
I took the chance of calling one other place which in fact was KMR/BROOKSWOOD APPLIANCE. Mike made time for me to discuss in detail my dilemma with the freezer that occurred on my dog sitting assignment. After giving him specific details of the model number and taking pictures of the plug that I required, he looked it up and asked me did I have an account with Amazon? I did not and Mike took the initiative to look it up himself and indicated although there weren’t any in Canada there was one that he could get and he’d have to pick it up in the state of Washington. Mike placed the order for an $8 item opposed to $178 drawer.
The staff had already made a routine business trip over the Border earlier that week. Knowing that the owners were going to return this March 1st , Mike intuitively recognized my concern and had one of the staff, who was making a personal visit later on in the week to pick up the item for me. When I tried to pay for the mileage that was involved for this purchase Mike refused it. It was even difficult for them to accept that I wanted to at least buy them coffee.
In this day and age , where do you find this kind of incredible customer service? I’m very grateful and will definitely purchase appliances in the future and am happy to refer them to anybody else that is considering buying appliances. Thank you to Mike and the staff.
My proprietor needed a new stackable washer dryer for his suite. While I observed and listened to Mike and Jonathon install, clean and reset the unit, I was impressed with the skill set, care and service that they provided. The work done was exceptional. Thanks so much for educating me on this appliance and installation.
I have used them a few times over the years and would highly recommend them. Very professional, great service and good prices. Have even done troubleshooting over the phone for me. They’re the only company I call for any appliance service or repair that I need.
Noel came out, was on time to the minute, and fixed the problem right away. Price was reasonable and service was great. Also gave great tips to prolong the life of other appliances in the future. Would never call another company again, meet and exceeded all expectations. Thanks!
Always do a great job, friendly and honest. Never overcharge, and always try to give a reasonable time frame. – Google Review
I was very impressed by the service at KMR and highly recommend them. I had been quoted a ridiculous price by another company for a dryer repair. I called KMR to compare quotes and found KMR’s costs considerably less. Mike, the manager, personally came out with the technician. Their diagnostics uncovered additional items not previously identified. The repair was carried out quickly at a greatly reduced price. Excellent service at a great price! – Google Review
Dear Mike and Eric,
Thank you so much for helping me with the purchase of my new appliance. Your attentiveness, friendly professionalism and prompt delivery/set-up service were all very much appreciated!
It is with great confidence that I will recommend you to my valued clients!! Looking forward to doing more business with you; Brookswood Appliance & “Stop N Drop” in the future.
It was a pleasure!
Thank-you very much for helping us out. The dryer is wonderful! We haven’t had a dryer with a start button and timer work for over 2 years. What you did for us was way over the top and we appreciate it so much.
I have called Brookswood Appliances on several occasions. Fred is prompt, courteous and knowledgable. I always feel like I have received good value for my money. In fact, Fred has advised on ways to save money when he had the option of charging me for a repair/replacement part. Continually great service – thanks to Fred and the gang at Brookswood Appliances.
Brookswood Appliances pleasantly surprised me with their care in helping determine repair needs for our Fridge and Range. Our technician Mike was awesome, polite and fair. He truly cared about helping determine the repair needs and keeping the cost down for us. The work was handled with transparency regarding possible solutions and costs. I highly recommend this team!